Privacy Policy

Last updated: 1 September 2026

Introduction

This Privacy Policy explains how frosty-ibis ("we", "our", "us") collects, uses, stores, and protects information about visitors to our website frosty-ibis.com. We are committed to protecting your privacy and handling your data in an open and transparent manner.

Information We Collect

We may collect and process the following types of personal information:

• Contact Information: Name and email address provided when you submit enquiry forms or service requests.
• Service Selection: Information about the review services you are interested in.
• Technical Data: Information automatically collected when you visit our website, including IP address, browser type, operating system, referring URLs, and pages visited.
• Cookie Data: Information stored in cookies as described in our Cookies Policy.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested services
• To process and manage service requests
• To improve our website and services
• To analyse website usage patterns
• To comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Where processing is necessary for our legitimate interests and those interests are not overridden by your rights.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected. Contact form submissions are typically retained for three years. Technical data may be retained for up to twelve months for analysis purposes.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Service providers who assist us in operating our website and conducting our business
• Legal authorities when required by law or to protect our rights

Your Rights

Under UK data protection law, you have the following rights:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure of your data
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us at [email protected].

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Transfers

Your data may be processed outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection law.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

frosty-ibis
47 Clerkenwell Road
London EC1M 5RS
United Kingdom

Email: [email protected]